T 01502 560567 | Chapel Road Carlton Colville NR33 8BL | MAP & DIRECTIONS

  • Home
  • Terms & Conditions

Terms and Conditions

Hotel Bedroom - Policies and Terms and Conditions

Please find below details of our hotel bedroom policies and terms and conditions on items such as payment,

check-in times, late check outs etc.

1.   ‘Check-in’ time is from 15:00 hrs to 22.30 hrs (to request an early or late check-in please contact the hotel reception).

2.   Payment – Please be aware all bookings are pre-paid. Your card will be charged before arrival via our secure site ‘Secure Trading’.

     The hotel does not store your card details. We charge your card via an encrypted link to ‘Secure Trading’.

3.   Credit/ Debit card details with a preauthorisation are required in order to enable charging to your room account. Once your ‘Daily Extras

     Account’ i.e. Food and Beverage, is in excess of £100.00. It is our policy to charge your card for the amount outstanding at that point.

     Full credit facilities must be pre-arranged with the hotel.

4.   Security Deposit – All rooms require a Credit/ Debit card guarantee. If this is not available and you are paying by cash, it is our policy

     that you must pay a £100.00 security deposit, which we will hold till your departure.

5.   Third party bookings (if you are booking for someone else) The actual guest staying must give a credit card or cash security deposit

     and photographic id on arrival.

6.   Under Smoking, Health and Social Care Act (Scotland) 2005, It is against the law to smoke in any part of the building. A charge of £200

     will be applied to your room account should you smoke or permit smoking in your bedroom.

7.   All residents should be 18 years or older, any younger guests must be accompanied by an adult (person 18 years or older).

8.   The Hotel reserves the right to charge guests the cost of replacing any items that are removed from the premises by them without consent.

     The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing

     come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for

     the amount to the registered address.

9.   The Hotel reserves the right to take action against any guest found to have tampered / interfered with any fire detection equipment

     throughout the hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have

     tampered with any fire detection or firefighting equipment will be charged with any costs incurred by the hotel due to their actions and

     additionally may be asked to leave the hotel. Depending on the severity of the guest actions, the Police may become involved at the hotel’s

     discretion. Should the fact that firefighting or detection equipment had been tampered with come to light after the guest has departed, we

     reserve the right to make a charge to the guests’ credit / debit card, or send an invoice for the amount to the registered address.

10.  It is the hotel’s policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we

     have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the Duty

     Manager, or if any inappropriate behaviour is brought to the attention of the Duty Manager, the hotel reserves the right, after any

     allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become

     involved at the hotel’s discretion or guests may be asked to leave the hotel.

11.  Guests’ liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group,

     company or association fails to pay all or part of any charges.

12.  ‘Check-out’ time is by 11:00 hrs; if you check out after this time you will automatically be charged for a ‘Late Check-out’ at £30.00.

13.  A late checkout till 14:00 hrs can be arranged for an additional cost of £30.00. Any later than 14:00 hrs will be charged as a full stay at that

     day’s best available rate. Late checkout is subjected to availability and must be pre-arranged. Please contact reception for further details.

14.  Under the Hotel Proprietor’s Act 1956, Hotel will not accept any liability for any guest items not secured correctly.

15.  Reservations can be cancelled by 12:00 the day prior to arrival at no extra cost. Any cancellation done after this time will be charged a   

     cancellation fee equivalent to the first night’s charges.

16.  In case of a no show customer will be charged the full amount of the whole stay. All no show charges are non-refundable.

17.  We have free onsite parking. All cars left on site are at the owners own risk and the management cannot accept any responsibly.